Question 1

What is ConnectSx Beacon?

Accepted Answer

ConnectSx Beacon is a medical device sales software and logistics platform. It simplifies inventory sales and logistics, optimizes warehouse operations, reduces product waste, improves field visibility, and delivers real-time information to create alignment across teams.

Question 2

Who is Beacon designed for?

Accepted Answer

Beacon is purpose-built for medical device manufacturers, distributors, and their healthcare partners. It supports roles including sales, operations, finance, customer service, quality assurance, regional managers, and facility managers.

Question 3

How do I get started with Beacon?

Accepted Answer

You can request a free trial using the 'Request Free Trial' button on any page. Our team will help you with onboarding and data setup.

Question 4

Is there a free trial?

Accepted Answer

Yes! We offer a free trial that gives you access to the full Beacon platform so you can evaluate it with your team and data.

Question 5

Does Beacon work offline?

Accepted Answer

Yes. Beacon provides access to critical data with or without an internet connection. When connectivity is restored, data syncs automatically.

Question 6

What kind of scanning does Beacon support?

Accepted Answer

Beacon supports multi-modal scanning including camera, Bluetooth, and keyboard input for maximum flexibility across different environments and devices.

Question 7

Does Beacon support UDI compliance?

Accepted Answer

Yes. Beacon includes FDA AccessGUDID integration to read and validate UDI barcodes for FDA compliance and traceability.

Question 8

What AI features does Beacon include?

Accepted Answer

Beacon includes AI-driven workflows including AI Case Creation and our Advanced AI Agent ('Kevin') for automating time-consuming processes and surfacing actionable insights.

Question 9

Can I manage loaners and consignment inventory?

Accepted Answer

Absolutely. Beacon streamlines loaner kit management from request to return, and tracks consigned inventory with automated billing triggers.

Question 10

What integrations are available out of the box?

Accepted Answer

Beacon comes with QuickBooks and Xero integrations, FDA AccessGUDID integration, and multiple carrier integrations for real-time shipment tracking.

Question 11

Can Beacon integrate with my ERP system?

Accepted Answer

Yes. We offer standard integrations with 120+ third-party tools through our partnership with Endgrate, plus custom API integrations using our flexible REST APIs for enterprise systems.

Question 12

How long does integration take?

Accepted Answer

Standard implementations take 4–12 weeks. Complex integrations with highly customized ERP systems can take up to 6 months, depending on scope and data requirements.

Question 13

How is Beacon priced?

Accepted Answer

We offer two pricing models: Bundled Pricing (tiers from $49–$4,149/month based on usage) and Per-Seat Pricing ($75–$250/month per user based on role). Enterprise pricing is also available.

Question 14

Are there any additional costs?

Accepted Answer

Optional costs may include implementation assistance, custodian licenses, advanced reporting, custom integrations, custom development, and premier support tiers.

Question 15

Is there a contract commitment?

Accepted Answer

All plans require a 1-year commitment.

Question 16

Is Beacon HIPAA compliant?

Accepted Answer

Yes. Beacon is built on HIPAA-compliant infrastructure with compliant practices throughout. We maintain our HIPAA Seal of Compliance.

Question 17

How is my data secured?

Accepted Answer

Beacon provides roles-based access and authorization, encrypted data storage, API key authentication with organization-level access controls, and comprehensive audit trails.

Question 18

What about SOC 2 and ISO compliance?

Accepted Answer

We actively track SOC 2 and ISO standards as part of our ongoing security and compliance program.

Everything You Need to Know

Getting Started

Features & Capabilities

Integrations

Pricing & Billing

Security & Compliance

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